Welcome to our Customer Solutions Service Center

For policy change requests please use our online form below to submit your request. For all other requests (i.e. quotes, enrollments, policy questions, etc.) please call our service center at 800.228.9792

Need to make a change to your protection plan?

The first step is to submit your plan details below. You will be presented with several possible updates. Simply select the updates you need to make and submit the applicable details. A dedicated Travelex customer solutions specialist will contact you via email (or phone if you select) to complete your plan change.

Important Note: Due to recent world events our email response and call hold times are significantly higher than normal. The date of your web form submission serves as a timestamp for your request. If your travel dates are within the next 45 days, we recommend you call our Customer Solutions team at 1-800-228-9792, Monday – Friday 8:00 a.m. – 7:00 p.m.